Job Description

Salary     : $500-$1,000 

Sex          : Female/Male 

Location: Siem Reap 

Industry : Hotel/Hospitality 

Job Responsibilities: 

• Create a relaxing and friendly atmosphere among all the members and users of the Leisure & Spa
• Train all the staff and highlight the need to create this atmosphere for the enjoyment of the customers and members.
• Greet all the guests who are using the Spa pool.
• Check that the users of the Leisure& Spa area are members of the club, hotel guests or having the card authorizing them to use the hotel’s facilities.
• Go and market the Sport & Leisure Club in Siem Reap city.
• Take into consideration all the sport and clubs in town such as Tennis clubs, Golf Clubs, Gymnasium, etc.
• Liaise with them constantly in order to provide our customers with best facilities in the town.
• Liaise with the Engineering Department to ensure that all his equipment are in order for the safety of the guests.
• Check daily that the pool is correct balance of the chemicals and check that all the equipment concerning the Jacuzzi bath and sauna are properly working in a safe manner for the users.
• Organize periodically swimming lesson for outsider.
• Organize sport activities in general for the entire staffing. For this liaise with the Human Resources Department.
• Coach customers Gymnasium upon request.
• Ensure the profitability of the whole operation of the Leisure & Spa Department.
• Responsible for accuracy of daily cash report for the Department.
• Public relation activities to ensure guest satisfaction.
• Planning of weekly / monthly duty roster.
• Planning of yearly vacation.
• Execution of daily tasks by employees.
• Pre-opening and closing inspection of facilities.

– Cleanliness
– Out of items
– Mise-en-place

• Attend morning briefing.
• Responsible toward management for development of training programs, its supervision and follow-up.
• Responsible for the enforcement of house policies.
• Responsible for the intertwinement of his staff of the house policy.
• Responsible for the well being of his staff. Must defect discontentment, rumors, agitators among his staff and immediately report to management for action.
• Responsible for fair and equal treatment of his staff in order to avoid discontentment.
• Responsible for making weekly report& monthly report of Leisure & Spa activities.

Job Requirements:

• A Spa Manager should be a positive mindset person who is willing to lead staffs and organize his/her working area up to the high standard spa and guest satisfaction. He/she is required to have characteristics as following:
• Prioritizing customer services.
• Open minded to constructive ideas of staffs, management, and guests.
• Committed to success
• Care of safeties both for guests and staffs.
• Committed to being fit and healthy for all guests.
• Devoted spirits and physical efforts to the company.
• Self-driving and being proactive.
• Creativities of relaxing and enjoyment
• Creativities of fresh and clean atmosphere
• Leadership and management amount staffs of leisure and spa department.
• Skilled of therapies, gym, sauna, steam,swimming, scrubs, and beauty salon.
• Administration skills; staff duty roster, and revenue reports on weekly, monthly, and annual basis. Maintaining production reports, customer data, and analytical reports.
• Sales and marketing skills to generate more revenues for the department.