Job Description

[ Service Support Manager, $400-$600 ] 

Hiring              : 1 

Sex                   : Female/Male 

Location         : Phnom Penh 

Industry          : IT 

Job Responsibilities: 

• Manage service team to meet departmental goals via appropriate allocation of workload and effective resource management
• Manage assignment and Monitor day to day work of service for process adherence and compliance
• To make sure service support is completed on time with quality to customer.
• Provide technical assistance to service team on troubleshooting customer issues
• Create new knowledge base articles and keep them up-to-date
• Work with COO and cross-functional manager to improve processes for software support issues.

Job Requirements:

• Strong analytical, troubleshooting, and problem solving skills
• In-dept knowledge in hardware and peripheral devices setup, and configuration.
• Experience software/ network installation and troubleshooting.
• Positive/Helpful Customer Service attitude a must
• Knowledge in Programming and Database,SQL scripting a plus
• Good command of English
• Team working and good communication skills.

Qualifications:

• Bachelor degree or equivalent diploma in related fields
• Self-motivated, responsible, good team spirit, adaptive in working hour and culture
• Being able to work under minimum guidance and assistance
• Experience in POS system is a plus.