Job Description

[ Sales Manager – MICE , $700-$1400 ] 

Industry: Hotel 

Sex: Female/Male 

Location: Siem Reap, Phnom Penh 

Job Responsibilities: 

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 
• Provides direction on, and conducts market research and analysis 
• Develops and maintains contact with business generators,meeting and event convention planners, visitors/convention bureau, corporate accounts, 
• Government Departments and other producers closely allied to Hotel business 
• Builds profile within local market place through attendance at various events and local market place 
• Completion of Customer Follow-up calls on a timely basis.
• Timely analysis of meeting and catering prices in relation to competition.
• Entertainment of potential and existing customers.
• Preparation of Sales Promotions & Mailings.
• Competitive analysis every 3 months by calling competition and gathering data such as banquet kits, room rental rates, etc.
• Telemarketing to previous clients to inquire about possible future bookings
• Monitors competitors activities and assists in marketing intelligence 
• Plan and conduct site inspections of other catering venue
• Travel when required to promote the hotel and develop potential business 
• Monitors existing business and inputs into sales strategy meetings to maximize business 
• Assesses sales and marketing data 
• Assists with the preparation of new products and services 
• Analyses sales mix and likely impact on hotel goals 
• Implement direction from Director of Sales / Marketing 
• Targets of room nights to be set by Director of Sales &Marketing

Administration

• Handle all Catering inquiries and ensure timely follow up on the same business day.
• To co-ordinate with all large groups meeting/banquet planners their specific group requirements with the services.
• This includes proposals, contracts, estimated and actual function statements. With banquet or conferences. 
• To confirm all details relative to group functions with meeting/banquet planners.
• Evaluation forms must accompany all invoices with Finance department
• Completion of monthly Summery Banquet forecast report 
• To work out in menu planning and pricing with F&B Manager/Executive Chef. 
• Monthly sales report directed by Director of Sales & Marketing.

Quality Service Responsible

• Liaise on an on-going basis with the Sales Department to ensure all client needs and requirements will be met.
• Work with Director of Sales & Catering and Banquet manager/ Supervisor to ensure all arrangements and details are dealt with.
• Establish a rapport with groups to ensure guest satisfaction and repeat business.
• Minimize number of customer complaints.
• Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.
• Staff professional attitude and proper meeting Company appearance 
• Teamwork-Relations with co-workers and management.
• Quality of meeting/catering services.
• Meeting with conveners and confirming proper set-up of Meeting Room for F&B department
• Ensuring a high level of banquet service.

Human Resources

• Effective communication skills.
• Responsible for staff training and development.
• Department meeting being held monthly. 
• Personal development and growth.

Financial Responsibilities 

• Works with superior in the preparation and management of the department’s budget. 
• Controls and monitors MICE revenue on an ongoing basis to ensure performance against budget by weekly. 
• Provides input to the annual budget and sales and marketing plan

Job Requirements:

• Minimum one year of experience in the same position.
• A person with fresh, pleasant, energetic personality, and willing to approach clients in most circumstances.
• Honesty and Commitment, and Self-driven are must.
• Very good in English by speaking, writing, listen and teleconferences.Other languages are more advantage.
• Willing to travel to Phnom Penh, other provinces or abroad occasionally.
• Good networking with potential clients.