Job Description

Salary      : $1,200 − $1,500 

Hiring      : 1 

Sex           : Male/Female 

Location : Phnom Penh 

Industry  : Real Estate 

JOB RESPONSIBILITIES: 

• Participate in staff recruitment and selection process,
• Conduct new staff orientation and do training & coaching
• Provides direction and guidance to staff performing leasing and marketing, and customer service for the assigned apartment community.
• Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed.
• Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents. Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.
• Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.
• Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.
• Prepares and maintains a file for each resident according to policy and procedures.
• Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration.Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
• Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
• Ensures adherence to company policies and safety rules; complies with company policies for reporting incidents.
• Performs other related duties as assigned to meet the needs of the business.

JOB REQUIREMENTS:

• Bachelor’s degree strongly preferred
• Leasing and/or marketing management experience preferred
• 3-4 years of experience in apartment/condo leasing required
• Creative marketing skills to generate consumer interest and engage prospective residents
• Sales knowledge, skills and abilities to sell products and services to new and existing customers
• Customer service skills and conflict resolutions skills to overcome objections and resolve issues
• Organizational skills to maintain records and schedules
• Knowledge of apartment management laws and regulations at the federal,state, and local levels
• Proficiency with Microsoft Office applications(Word, Excel, Outlook and PowerPoint).