Job Description
Salary : $400-$600
Hiring : 1
Sex : Male/Female
Location : Phnom Penh
Industry : Logistics
JOB RESPONSIBILITIES:
- Accept & register bookings
- Manage large amount of incoming calls
- Offer alternatives information to customer and generate sale lead
- Respond to customer consistently confidently by providing accurate information all areas such custom/clearance requirements, trucking solution,transit time and prices.
- Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools.
JOB REQUIREMENTS:
- BA in marketing, communication or hospitality
- Proven customer support experience in logistic industry
- Strong phone contact handling skills and active listening
- Customer orientation and flexibility in adapting to different types of customer
- Ability to work under pressure and manage multi-tasks with Speed and Can-do attitude.
- Excellent English (Chinese is a priority), good computer literacy and familiar with system.
BENEFITS:
- Variable Bonus schemes
- Phone Allowance
- Seniority indemnity
- Mission allowance
- Annual Salary Increment
- Insurance & NSSF
- Annual Leave: 18 Days
- Public Holiday: respected to government notification
- Special leave: maternity, paternity, marriage,and compassionate leave.
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017 85 4747 / 010 76 42 77
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