Job Description
Salary : $500 − $900
Hiring : 1
Sex : Male/Female
Location : Phnom Penh
Industry : Healthcare/Medical
JOB PURPOSE:
Supervises and coordinates the daily activities of Customer Engagement Representatives team involving Sales Orders key-in the SAP system, Customer Service and Sales/Promotion of company products by phone.
Supervises Company services acceptance on customers and reports any missing expected service level
JOB RESPONSIBILITIES:
- Build Telesales capabilities within Customer Engagement Team in regards to the telesales infrastructure as well as the team training and development
- Organize and monitor tasks related to Sales Order processing (Sales Order key-in SAP, Price List maintenance, Discounts and Promotion implementation…) to be performed in an accurate and timely manner.
- Organize and monitor Sales and Promotion of company products by phone,typically by using a pre-established sales script
- Track weekly, monthly, and quarterly performance and sales metrics
- Track weekly, monthly, and quarterly the service level to Customers of ZP
- Develops and manages sales assignments, trains Customer Engagement Representatives, and tracks team progress towards meeting quotas
- Recommends changes to current sales techniques or procedures based on individual and team performance
- Ensure that all customers inquiries/complaints are properly handled and recorded when needed. Coordinate with any relevant departments for this purpose.
- Build Telesales Infrastructure & Team Capabilities
- Customer Engagement Team performs all daily required tasks with accuracy and on due time
- Sales Targets achievement
- Customer satisfaction and good relationship.
JOB REQUIREMENTS:
- Proven work experience as Customer Service and/or Telesales Supervisor.
- Minimum 1 year experience leading Customer Service and/or Telesales Team
- Excellent selling, communication and negotiation skills.
- Good organizational skills driven towards processes optimization
- Self-reliant, honest and hard-working
- Highly motivated and target driven.
- Good computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking performance KPIs with Microsoft Office Suite,especially Excel.
- Experience/knowledge in pharmaceutical industry is a plus.