Job Description

Salary      : $500 − $900 

Hiring      : 1 

Sex           : Male/Female 

Location : Phnom Penh 

Industry  : Healthcare/Medical 

JOB PURPOSE: 

Supervises and coordinates the daily activities of Customer Engagement Representatives team involving Sales Orders key-in the SAP system, Customer Service and Sales/Promotion of company products by phone.

Supervises Company services acceptance on customers and reports any missing expected service level

JOB RESPONSIBILITIES:

• Build Telesales capabilities within Customer Engagement Team in regards to the telesales infrastructure as well as the team training and development
• Organize and monitor tasks related to Sales Order processing (Sales Order key-in SAP, Price List maintenance, Discounts and Promotion implementation…) to be performed in an accurate and timely manner.
• Organize and monitor Sales and Promotion of company products by phone,typically by using a pre-established sales script
• Track weekly, monthly, and quarterly performance and sales metrics
• Track weekly, monthly, and quarterly the service level to Customers of ZP
• Develops and manages sales assignments, trains Customer Engagement Representatives, and tracks  team progress towards meeting quotas
• Recommends changes to current sales techniques or procedures based on individual and team performance
• Ensure that all customers inquiries/complaints are properly handled and recorded when needed. Coordinate with any relevant departments for this purpose.
• Build Telesales Infrastructure & Team Capabilities
• Customer Engagement Team performs all daily required tasks with accuracy and on due time
• Sales Targets achievement
• Customer satisfaction and good relationship.

JOB REQUIREMENTS:

• Proven work experience as Customer Service and/or Telesales Supervisor.
• Minimum 1 year experience leading Customer Service and/or Telesales Team
• Excellent selling, communication and negotiation skills.
• Good organizational skills driven towards processes optimization
• Self-reliant, honest and hard-working
• Highly motivated and target driven.
• Good computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking performance KPIs with Microsoft Office Suite,especially Excel.
• Experience/knowledge in pharmaceutical industry is a plus.